Detour House

Measuring the Impact of Our Mission

Our Mission is simple: empower women and girls through the delivery of trauma-informed safe places and tailored programs.
Our impact extends far beyond numbers and statistics; it’s about transforming lives, restoring hope, and creating lasting change. As an organisation we have identified the following metrics as indicators of our mission being lived.
We encourage you to reflect on what they mean for our women and girls. As well as that we invite you to read and discover the real success stories that illustrate the profound difference we make every day with your support.


How many bed nights in 2023


How many counselling sessions in 2023


Sober days for Sara at 30/1/24


Bed nights


Living skills/personal development sessions


Advice and information sessions

Celebrating Real-life
Success Stories

Every year, Detour House directly assists over 120 women, making around 3,000 client contacts annually. Our dedication to empowerment and transformation resonates in the success stories of countless women who have found hope, stability, and resilience through our program. These brave individuals have triumphed over addiction, regained control of their lives, and moved towards fulfilling and stable futures.

Lizzy first presented to The Girls Refuge at the age of 14 due to family breakdown. Lizzy was in a situation where the Department of Communities and Justice (DCJ) were unable to work with and support the family, and the family were not willing to relinquish their parental rights.
As a result, Lizzy has been moving from crisis refuge to crisis refuge and has moved four times in an eighteen-month period.
Lizzy is now 16 years old, does not have the emotional or practical skills at this stage to live independently, and will need to develop these quickly to secure transitional or long-term accommodation.
If Lizzy had been able to remain in the first crisis service she accessed, her circumstances would have greatly improved. She would not have been at risk of re traumatization through changing services, having to retell her story over and over, or continually developing new relationships with staff and clients. This also can have negative impacts on family restoration, with the consistent changing of services and support staff, working not only with Lizzy but with her family.
Lizzy is a good example of why we need more supported medium to longer term accommodation options for under 16s. This case shows that continuum of care models are critical to enable soft transition from crisis services to transitional services and then on to longer term accommodation.


When Susie arrived at TGR she had been transient since the age of 12, experiencing homelessness due to significant domestic and family violence perpetrated by her father. Susie’s mother has her own existing mental health struggles and has often verbally abused Susie as a way of coping with this. Susie has a tumultuous relationship with her separated parents and often found herself needing respite by couch surfing when things became volatile at either home. Upon arrival at TGR, Susie was completely disengaged with school, had a longstanding history of self-harm and suicide ideation, and was having consistent mental health presentations at hospital every 3 to 4 days.

During her time at TGR, Susie has been able to learn about her trauma responses and has worked hard to manage her triggers. The safe and settled environment of TGR played a huge role in Susie feeling safe and settled within herself and we saw that her presentations to hospital became less frequent (and now non-existent). Susie can use her safety plan effectively before things become too overwhelming. Susie is now enrolled, attending, and receiving A grades at school and Susie has also just been accepted into transitional accommodation.


Ruby is a 17-year-old of Middle Eastern descent who was exited from an unsafe situation where her family were supporting an upcoming arranged marriage. The AFP removed Ruby and moved her across the state to The Girls Refuge. Ruby presented with distress and was having difficulty comprehending the situation due to a development delay. Ruby expressed suicidal thoughts and was hospitalised for 3 days in her first week at the refuge. Ruby has remained at the refuge for 5 months due to limited exit opportunities. Given Ruby’s age and vulnerabilities she is unable to live independently and the only option for TGR was to secure Ruby a place at a women’s shelter. Ruby will move into the women’s service on her 18th birthday. TGR have been able to support Ruby to register and attend school, have provided safe and supportive accommodations, assisted Ruby to build her living skills, supported her to access counselling and stabilised her mental health. Ruby has had no further admissions to hospital and has made tremendous growth in her time at TGR.


We’re committed to expanding our services and improving their effectiveness, fostering collaborations with partners, and attaining the highest standards of service excellence. We aim to attract a diverse and dedicated workforce while increasing our accommodation options and raising awareness through advocacy. 
As we remain responsive to evolving needs, engage with our community, and diversify funding sources, we’re dedicated to enhancing the quality of life for those we serve. For a detailed look at our strategy, please view our Strategic Plan.
Join us in making a real difference in the lives of women and girls. Together, we can create a world where they can live safe, stable, and fulfilling lives.

How You Can help

You can make a difference in the lives of young women in need. Your support, no matter how big or small, can contribute to providing a safe and secure environment for those facing trauma, homelessness and instability.
There are various ways you can get involved, from making a donation to volunteering your time. Together, we can provide hope and build a brighter future for every young woman who comes to The Girls Refuge.


Make a direct financial contribution to support our mission.


Consider donating your time and skills to support our programs directly.


Explore opportunities to become a corporate sponsor on behalf of your company.
Your support helps us empower more individuals to live safe, stable, and fulfilling lives.
We acknowledge the Aboriginal land in which we live and practice and the cultures that here gather; our ancestors and future generations. We embrace anti-oppressive feminist practice, holding the hope of creating safety-centred positive change.
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